1. Shipping Areas

We provide worldwide shipping services. Shipping times and costs vary by destination.

The US and Europe : 3-5 business days
2. Shipping Methods

We use reliable courier service providers to ensure safe delivery of products. All products are professionally packaged to protect product quality.

Packaging Features:

Shock-resistant packaging materials
Temperature control (if needed)
Sealed packaging to ensure product integrity
3. Shipping Costs

Shipping costs are calculated based on the following factors:

Destination country/region
Order weight and dimensions
Selected shipping method

Free shipping is available for orders above a certain amount. Please check the checkout page for specific amounts.

4. Order Processing Time

Order processing time:

Weekday orders: Processed within 24 hours
Weekend and holiday orders: Processed on the next business day
After order confirmation, you will receive an email with tracking number
5. Order Tracking

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check order status on the courier company's website.

6. Delays and Issues

While we strive to deliver all orders on time, delays may sometimes occur. Possible reasons include:

Weather conditions
Customs clearance delays
Holidays or peak periods
Incorrect or incomplete address

If your order is delayed beyond the expected time, please contact us immediately and we will assist you in tracking your order.

7. Receipt Confirmation

After receiving the product, please check that the packaging is intact. If you find any issues (such as damaged packaging, missing products, etc.), please contact us within 24 hours and provide photo evidence.

8. Contact Us

If you have any questions about shipping or need assistance, please contact us through:

Email: PeptiNova@outlook.com

WhatsApp: ‪+44 7365 424783