1. Return Policy

Due to the special nature of our products, we accept returns of unopened, unused products. Return requests must be made within 7 days of receiving the product.

Important Note:

Opened or used products are not eligible for return. Products must remain in original packaging and undamaged.

2. Return Process

To return a product, please follow these steps:

Contact us via email or WhatsApp within 7 days of receiving the product
Provide order number and reason for return
After receiving return authorization, return the product in original packaging
Refund will be processed after we receive and inspect the product
3. Refund Policy

Refunds will be processed in the following situations:

Product has quality issues or is damaged
We sent the wrong product
Product was damaged during shipping
Unopened product returned within 7 days

Refunds will be processed within 5-10 business days after receiving the return. Refunds will be credited to the original payment method.

4. Non-Returnable Items

The following situations are not eligible for return:

Product has been opened or used
Return period exceeds 7 days
Product packaging is damaged or missing
Damage caused by customer
5. Exchange Policy

If a product has quality issues or we sent the wrong product, we will provide a free exchange. Exchange requests should be made within 7 days of receiving the product.

6. Contact Us

If you need to return or refund, or have any questions, please contact us through:

Email: PeptiNova@outlook.com

WhatsApp: ‪+44 7365 424783